1. GENERAL PROVISIONS1.1. This Privacy Policy (hereinafter referred to as the "Policy") defines the procedures for collecting, using, processing, and protecting the personal data of visitors to the website https://hoeflon.com.ua (hereinafter referred to as the "Website"), as well as data obtained during phone calls and equipment rental requests.
1.2. The operator of personal data is "Hoeflon Ukraine" (hereinafter referred to as the "Operator"), which ensures the confidentiality and security of personal data in accordance with the laws of Ukraine, particularly the Law of Ukraine "On Personal Data Protection" No. 2297-VI.
1.3. By visiting the Website, using our services, or providing personal data via contact forms or telephone, the User agrees to the terms of this Policy.
2. COLLECTION AND PROCESSING OF PERSONAL DATAThe Operator may collect and process the following personal data:
2.1. When requesting a consultation or crane rental:● Full name● Contact phone number● Email address● Equipment usage location● Desired rental date and duration● Additional information related to the user’s request
2.2. During a phone call:● Name and surname (optional)● Contact phone number● Conversation details (recorded only for service improvement and quality control)● Call time and date
2.3. Automatically collected data:● Cookies (files stored in the user's browser to improve Website usability)● IP address● Browser type and device● Time of Website visit● User activity data (viewed pages, clicks, etc.)
2.4. Data for analytics:Google Analytics, Facebook Pixel, and other analytics tools are used to collect information on user behavior on the Website to enhance user experience.
3. PURPOSE OF PERSONAL DATA PROCESSINGThe Operator processes personal data for the following purposes:
3.1. Processing inquiries and orders:● Handling rental or consultation requests● Providing relevant service information to users● Organizing equipment delivery (in case of rental)
3.2. Service improvement:● Analyzing customer inquiries and feedback● Enhancing service quality● Personalizing Website content
3.3. Customer communication:● Sending informational updates regarding service changes● Providing support and responding to user inquiries
3.4. Marketing purposes:● Sending promotional materials (with user consent)● Using data to analyze advertising effectiveness
4. LEGAL BASIS FOR PROCESSING4.1. Personal data is processed based on:● User consent● Contractual necessity (e.g., for crane rental)● Compliance with legal obligations
5. PERSONAL DATA SECURITY5.1. The Operator applies modern technical and organizational measures to protect personal data, including:● Data encryption● Restricted access to personal information● Antivirus protection and firewalls
5.2. Personal data is not shared with third parties without the user's consent, except in cases required by law.
6. DATA RETENTION PERIOD6.1. Personal data is stored for the period necessary to fulfill the purposes outlined in the Policy or in accordance with legal requirements.
6.2. Users may request the deletion of their personal data by contacting the Operator.
7. USER RIGHTSUsers have the right to:● Obtain information about their personal data● Request correction or deletion of their data● Opt out of receiving marketing messages● File a complaint with regulatory authorities
8. CROSS-BORDER DATA TRANSFER8.1. The Operator may transfer personal data outside Ukraine if necessary for order fulfillment or service provision.
8.2. Data transfers are conducted only with appropriate information protection measures in place.
9. CHANGES TO THE POLICY9.1. The Operator reserves the right to amend the Policy without prior notice.
9.2. The latest version of the Policy is available at: https://hoeflon.com.ua/privacy.
10. CONTACT INFORMATIONIf you have any questions regarding personal data processing, you can contact us:
📧 Email: ten.rku%40nolfeoh📞 Phone:+380938339000🌐 Website: https://hoeflon.com.ua
This document may be updated due to changes in legislation or company policies.Last updated: February 18, 2025.